AI Product Manager (Conversational Intelligence) - Relocation to Valencia Required

About this role

*❗️Please note that this role is office based for Valencia, Spain (RAS Valencia - Servicios Profesionales de Recursos Humanos).*

*❗️If you need to be relocated, we take care of the process.*

Define the product vision for how AI interacts with our users
. You will own the lifecycle of our
voice and chat agents
, ensuring they solve real user problems while maintaining a seamless, "human-grade" experience.

✅
Responsibilities:

- Product Strategy
: Lead the roadmap for AI-driven customer interactions across voice and digital channels;
- UX & Design
: Architect conversational flows that handle complexity gracefully—mapping out how an agent handles a phone call versus a web chat;
- Technical Orchestration
: Work with engineering to define the logic "triggers" and automation requirements that power the agents' actions;
- Evals & Performance
: Define and track KPIs for agent success (Resolution Rate, Latency, Sentiment) and lead continuous prompt-tuning efforts.

✅ Requirements:

- Conversational UX
: Deep understanding of the differences between voice-first and text-first user psychology.
- Systems Thinking
: Ability to visualize complex data flows—knowing how a user's intent in a chat becomes a record in a CRM.
- Technical Fluency
: Comfortable discussing APIs, Webhooks, and LLM "temperature" or "system prompts" with engineers.
- Preferred Stack
: Familiarity with Retell AI and n8n is highly preferred to help accelerate prototyping and delivery.

✅
What We Offer:

🌴 23 days of paid vacation leave;

🏥 Six additional days of undocumented sick leaves;

🏥 Medical Insurance;

🥳 Birthdays, milestones and employee anniversaries celebrations;

🏢 Modern offices with snacks and all the essentials;

🎉 Social Club and more than 50 events per year;

🍳 Partial coverage of breakfasts and lunches;

💻 Learning and development opportunities and interesting, challenging tasks

✈️ Relocation package (tick...