Brand Manager

About this role

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.


Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.


Job Duties And Responsibilities
In-Store Experience is responsible for leading and overseeing projects related to enhancing the customer experience across multiple retail locations. This role requires strong project management skills, deep understanding of retail operations, and the ability to collaborate with various internal and external stakeholders. The primary focus is on ensuring brand standards are consistently met, driving overall customer satisfaction, and building strong relationships with retail partners that have a vast network of stores. It involves collaborating with various teams including Operations, Training, Program Managers, CXO, and external groups such as indirect retail principals, with a particular focus on navigating the complexities of managing customer experience across a wide geographical footprint. This position works closely with the existing Retail Brand and Experience team, including roles such as BOA III, Program Manager II, Senior Project Manager - In-Store Experience, and BOM 1.


Key Responsibilities

• Retail Collaboration:

• Work directly with retail partners to identify challenges impacting operational efficiency and develop tailored solutions that enhance store performance
• Establish strong, trust-based relationships with retailers to ensure alignment on goals ...