Business Operations Associate

About this role

Phantom is the modern money app used by tens of millions around the world. Our product combines everything people need to manage, spend, and grow their money in one simple, intuitive experience. Phantom brings all the control and flexibility of crypto-powered finance, without unnecessary complexity, into mainstream consumer finance.


By combining industry-leading security with thoughtfully designed tools, Phantom makes powerful financial tools feel approachable and easy to use. This focus on speed, control, and user experience has fueled rapid growth, with a community of 20M+ people, reaching #1 in the Google Play Store finance category, and consistently ranking as a Top 50 app across all categories, alongside some of the most recognizable consumer technology platforms in the world.


Role Description


You will partner closely with Product Managers to provide embedded business and economic decision support across key product surfaces at Phantom. You will help accelerate the product roadmap by sharpening tradeoffs and enabling faster, higher-quality decisions that maximize ROI. As a trusted partner to Product, you will quantify impact, clarify options, and drive alignment from analysis through execution. This is an embedded BizOps role focused on decision momentum—not centralized research, FP&A, or dashboarding.


Responsibilities

• Own business and economic decision support for key product areas:

• Serve as the business counterpart for economically material product questions.
• Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.
• Produce decision-ready recommendations that clarify options and implications.

• Bring economic rigor to spend, pricing, and monetization decisions:

• Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.
• Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their imp...