Business Operations Associate

About this role

Zoetis is currently looking for a Business Operations Associate to join our team! In this role, you will ensure the accurate and timely execution of core business operations across billing, pricing, contracts, cost of sales recovery, and payables/receivables to support Precision Animal Health (PAH) commercial outcomes. You will act as the operational hub for program communications, data stewardship, and day-to-day process administration.

Role Description

The Business Operations Associate manages foundational processes that enable smooth operation of the business and commercial environments, including invoicing, SKU and price administration, accounts receivable/accounts payable updates, contract/vendor workflows, and program communications. The role coordinates with international market commercial leaders, sales, customer experience, finance, and procurement teams, leverages PAH systems, and maintains documentation and tracking to ensure compliance and performance.

Key Responsibilities

• Use PowerBI routinely to pull reports and manage/monitor billable jobs for US and select international markets.
• Create and send monthly activity reports to select sales reps in the US and international markets
• Create sales orders using SAP and issue billing and invoicing for US genetics products.
• Work with the master data team to appropriately create and assign SKUs to new products, and correct/update existing SKUs
• Create Market cost of sales charge outs monthly/cumulative reports and send to finance
• Accounts receivable: Manage account/billing holds and work with the credit/collection team to resolve payment delinquencies
• Required organizational record keeping (org charts, email distribution lists)
• Rectify customer billing and pricing issues by issuing credit memos, communicating updates appropriately across functions, and maintaining all appropriate documentation
• Process any special sales orders and ensure that all orders fall within existing pricing, pro...