Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Company: Insurance Office of America
Location: Binghamton, NY (Remote)
Salary: $70k - $90k per year
Type: Full-time
Level: Senior
Remote: Yes
Posted: 2026-02-11
About this role
Job Description
Title: Account Manager - Commercial Lines
Fully Remote | Supporting:
Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed.
Book Focus:
General, Contractor, Professional Liability, Real Estate (required)
*Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations*
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities
- Technical Competence: Maintain technical competence and industry expertise.
- Team Leadership: Direct daily activities of the account management team.
- Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Policy Management: Manage policy expirations and renewals.
- Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Activity Monitoring: Monitor and maint...