Content Strategist - Help Center Content Management

About this role

Overview

The organization is seeking a detail‑oriented and highly collaborative Content Strategist to manage updates across multiple Help Centers that support a global consumer and business audience. This role is ideal for a strong writer and editor with hands‑on experience in digital content management, content strategy, and CMS‑based publishing.

The Content Strategist will work closely with cross‑functional partners to understand new product features, draft and refine Help Center articles, and ensure content is accurate, clear, and aligned with brand and quality standards. This role requires excellent communication skills, proactive problem‑solving, and the ability to manage multiple deadlines in a fast‑paced environment.

Key Responsibilities

• Create, edit, and publish Help Center content in clear, user‑friendly language that accurately explains how to use consumer and business tools.
• Execute content strategy for product updates, ensuring consistency, accuracy, and alignment with organizational standards.
• Collaborate with cross‑functional partners—including product marketing, technical teams, legal, communications, and events—to gather information and manage feedback.
• Draft, structure, and optimize content within a content management system (CMS).
• Manage approvals and coordinate with legal and policy teams to ensure compliance.
• Publish content in alignment with product launch timelines and go‑live requirements.
• Continuously refine and optimize Help Center content based on user feedback, performance metrics, and product changes.
• Maintain high editorial quality standards and ensure content reduces user confusion and increases helpfulness.

Minimum Qualifications

• 3+ years of experience in digital content writing, editing, and content management.
• Hands‑on experience using a CMS to draft, structure, and publish content.
• Familiarity with HTML for basic formatting and troubleshooting.
• Experience collaborating with cross‑functio...