Creative Operations Manager

About this role

The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.


In this role, you'll orchestrate the creative engine powering our social strategy across six European markets. Your workflows, systems, and performance intelligence will determine how fast we iterate, how much we test, and ultimately, how much we win, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.


We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!


What You’ll Do

• Design SLA-driven approval workflows
• Build centralised asset repository with version control and compliance tracking
• Create weekly dashboards linking creative performance to ROAS
• Coordinate with local teams across six markets on localization and execution
• Manage vendor relationships and optimize production costs (currently inefficient by 15-20%)
• Eliminate fragmented asset storage (Slack, email, drives) and version control chaos

What You’ll Bring

• 2-3 years in creative operations, production management, or equivalent
• Track record optimising workflows at scale with measurable impact
• Understanding of performance marketing and how creative drives results
• Comfort with marketing ops tools (asset management, project management, BI platforms)
• Experience managing distributed, multicultural teams

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) t...