Customer Success Enablement Manager

About this role

About Our Client

MagicSchool is the premier generative AI platform for teachers. Millions of teachers from all over the world have joined the platform. Join a top team at a fast-growing organization that is working towards real social impact.

The Customer Success Enablement Manager is responsible for elevating the effectiveness of the Customer Success organization by enabling consistent, confident execution across the customer lifecycle. This role designs and delivers scalable enablement programs that help CSMs drive customer adoption, value realization, retention, and expansion. Reporting to Revenue Enablement, this role partners closely with Customer Success leaders to ensure post-sale teams are aligned, prepared, and effective.

Key Responsibilities

In this role, the individual will be responsible for driving towards the following outcomes:

- Scalable Program Design:
Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers.

- Data-Driven Insights:
Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.

- Cross-Functional Readiness:
Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.

- Strategic Leadership Frameworks:
Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.

- Performance Optimization:
Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution.

Required Qualifications

To be successful in this role, the individual will bring the following experience and qu...