Customer Success Manager - Analytics Focus

About this role

Join Wordly's fast growing global team!
Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a
Customer Success Manager
to help our team unlock the power of data to drive customer growth and retention. Reporting to the Director, Customer Success & Support, you will be the engine behind our proactive success strategy, using data analysis and automations to review large amounts of customer data. You will identify critical customer trends, spot at-risk accounts before they churn, and develop scalable programs to help our self-serve customers grow their Wordly usage. Success for you means turning complex data sets into actionable insights that ensure our customers (from the smallest self-serve users to our largest accounts) are achieving their goals.


Why join Wordly?

• We are an energetic and dynamic startup growing fast in a hot market.
• We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
• We deeply care about system performance and happy customers.
• We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else.
• We embrace remote work and a great work-life balance.

Who you are:

• You’re passionate about languages and accessibility
• You love data and have a proven ability to leverage it to drive positive customer outcomes and adoption.
• You keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing, design teams
• Strong English skills (both written and verbal) are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too.
• Speaking other languages is an asset to support our global customers with our interpretation solution.
• You are comfortable communicating with both technical and business-oriented roles within a company.
• You are a self-s...