Customer Success Manager

About this role

## About Glimpse

Glimpse helps leading consumer brands unlock retail cashflow by building AI agents to automate critical finance workflows like revenue recovery, accounting reconciliation, and trade spend management. We work with 200+ food/beverage/health/beauty brands including IQ Bar, Sauz, Bero, and more.

### About the role

We’re hiring a versatile Customer Success Manager to be a strategic partner to some of the most innovative and fast-growing retail brands. You’ll be responsible for deeply understanding each customer’s pain points and value expectations, project-managing the Glimpse team and product toward delivering tangible value, and building strong relationships with stakeholders to ensure long-term retention and expansion.

This role is highly cross-functional and sits at the intersection of product, operations, and engineering. You’ll need to balance strong communication skills with You’ll partner with some of the fastest growing brands in retail and help them drive tangible ROI for their bottomlines using AI.

### What you’ll do

• Deeply understand each customer’s goals, workflows, and success criteria to deliver meaningful value and ensure long-term retention.
• Own renewals for a portfolio of accounts: manage forecasting, renewal plans, stakeholder mapping, and commercial conversations.
• Quantify and communicate impact: use data and systems thinking to build ROI narratives for operational users and executive sponsors.
• Identify and execute expansion opportunities by uncovering new workflows, teams, and products that increase value and grow accounts.
• Guide customers through onboarding and early lifecycle to ensure smooth implementations and fast time-to-value.
• Serve as a thought partner: advise customers on best practices, connect them to the right resources, and help them operationalize Glimpse.
• Provide lightning-fast support, both reactively (issues/questions) and proactively (risk detection, enablement, best practices).
• Dis...