Customer Success Manager

About this role

Who We Are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?


About Redis:
Redis is the world’s most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, we’re at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Our mission is to build innovative data solutions that empower developers and organizations worldwide to create real-time applications that transform industries.


Role Overview:
We are looking for a passionate and results-oriented
Senior
Customer Success Manager (CSM)
to join our team in the Americas. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success.


Key Responsibilities

• Customer Relationship Management:

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
• Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
• Build and maintain long-term relationships with stakeholders across technical and business teams.

• Value Realization and Advocacy:

• Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.
• Deliver regular business reviews to showca...