Customer Success Manager

About this role

About Uptown Creation (Uptown.com)

Uptown Creation (Uptown.com) helps B2B companies turn LinkedIn into a top revenue channel through outbound messaging and organic content (without using bots or automation).

Founded in 2016, we've booked thousands of meetings for clients by combining precise targeting, thoughtful messaging, and consistent thought leadership. We're a fully remote team serving sales leaders, executives, and founders at $3-50M+ companies who already believe in LinkedIn and want a partner to run it the Uptown Way.

What the “Uptown Way” means to us:

• Conversation-driven outreach and authority-building content
• Disrupting common patterns in LinkedIn content and direct messaging
• Everything done by hand without the use of automation

We’re small, profitable, and growing. We are also the foremost experts on all things LinkedIn and the power LinkedIn has as a top revenue channel.

The Role

We're hiring a Customer Success Manager to serve as the primary liaison between our clients and our internal LinkedIn strategy team. You'll play a central role in client satisfaction and retention, helping clients feel genuinely supported and confident in the value we’re creating for them on LinkedIn.

This is a full-time, remote role. You'll manage 30-40 client relationships at a time, think in terms of business outcomes rather than completed tasks, and be able to clearly articulate what we're doing on LinkedIn and why it matters for a client's pipeline.

Responsibilities:

Client Communication

• Own 30-40 client relationships as their primary point of contact via Zoom, email, and occasional Slack or WhatsApp
• Lead all client-facing calls: launch calls for new clients, monthly review calls for active accounts
• Respond to all client inquiries within 24-48 hours (with support of executive assistant).
• Develop a working understanding of each client's ICP, offer, and positioning to deliver a tailored experience that makes every client feel like...