Customer Success Manager - Dental SaaS

About this role

This position is Remote within the United States
Job Summary
This position is responsible for building relationships with an assigned set of Private Practice customers to drive adoption, value, and growth of our products and services within those accounts. This role will work closely with Account Managers and Sales Executives to proactively strengthen the customer relationship, improving the business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. This will be accomplished through strong account planning, internal and customer stakeholder engagement, and aligning existing and new products to customer business initiatives and growth plans. Candidates for this role will have experience in customer facing roles in software; dental or medical experience a plus (understanding of the patient and/or clinical journey, revenue cycle management and/or analytics).


What You Will Do

• Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions
• Serve as the primary point of contact for customers, looping in other teams as needed to provide exceptional service
• Provide strategic oversight to customers customer life cycle to achieve rapid time-to-value with their purchase
• Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options
• Seek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success story
• Track ownership of client records and data in the Customer Relationship Management (CRM) software
• Develop solid customer relationships over the phone
• Connect customer needs to relevant product offerings
• Successfully prioritize reactive and proactive tasks
• Maintain a thorough understanding of, and b...