Customer Success Manager, Midmarket

About this role

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.


We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.


The Customer Success Manager, Midmarket will oversee a portfolio of ~70 mid-sized law firm accounts, balancing strategic engagement with scalability to deliver measurable customer outcomes. This role requires a strategic mindset and strong relationship management skills to address the unique needs of mid-market customers. You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities to expand our partnership with each customer.


What you'll do:
Proactive Account Management:

• Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform.
• Collaborate with internal teams to deliver value and resolve challenges promptly.

Strategic Partnership Development:

• Partner with customers to establish success metrics and ensure alignment with their business goals.
• Develop and execute tailored success plans for each customer, driving measurable outcomes.

Customer Advocacy and Success:

- Build and maintain strong relationships with key customer stakeholders, ranging from firm leadership to end-users.
- Serve as the primary point of contact for all customer-related matters within your portfolio.
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