Data Analyst II

About this role

About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.


To continue scaling effectively, we’re looking for a
Senior Data Analyst
to shape how we define and measure success across our Revenue Organization including, Revenue Operations, Customer Success, Technical Support, and Account Management. This role is central to building alignment, uncovering insights, and driving data-informed decisions that help us understand success across the customer journey, improve retention, and drive revenue growth.


About The Role
As a
Data Analyst II
, you’ll play a meaningful role in delivering the analytics that help teams across
Marketing, Finance, and People
make better decisions. You’ll work across datasets and domains to turn data into clear, trustworthy insights that inform priorities, track performance, and surface opportunities.


This role is well-suited for an analyst who enjoys balancing analytical depth with execution, someone who can independently own core reporting and analysis, while collaborating with senior analysts on more ambiguous or cross-functional work. You’ll help ensure that our analytics are accurate, well-defined, and consistently applied, enabling stakeholders to move faster with confidence.


You’ll collaborate closely with the broader Data team, including data engineering and data science, and business partners, gaining exposure across the company while continuing to grow your technical and analytical skill set.


What we value


Ownership
You take responsibility for your work and follow through. You reliably own recurring analytics and scoped problem areas, surfacing risks early and ensuring stakeholders can trust ...