Data Platform Support Analyst (Contractor)

About this role

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

The LDIA Support Analyst plays a critical role in empowering Loblaw's data-driven decision-making by providing expert technical support for our Loblaw Digital Intelligence & Analytics (LDIA) platforms, data products, and emerging Agentic solutions. This role is at the forefront of assisting business users and data consumers with data access, reporting, and troubleshooting issues, ensuring the seamless operation and optimal utilization of our data ecosystem. The successful candidate will be passionate about data, possess strong problem-solving skills, and be adept at communicating technical information to diverse audiences, all while contributing to the evolution of our intelligent automation capabilities.

Note: This is a non-payroll contractor role until 31 December 2026. You will be required to be onsite in our downtown Toronto office 4 days per week.

The hourly rate of pay is between $45 and $55 per hour.

Key Accountabilities:

• **Provide Specialized LDIA Technical Support:** Serve as the primary point of contact for end-users for issues related to LDIA data products, reporting tools, dashboards, data platforms, and data access, delivering timely and effective support via various channels.
• **Diagnose and Resolve Data & Application Issues:** Expertly diagnose, analyze, and resolve technical problems pertaining to data quality, data integrity, data discrepancies, report accuracy, and the functionality of LDIA applications and tools, ensuring minimal business disruption.
• **Support...