Digital Direct Marketing Manager

About this role

Remote Work-at-Home


Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.


At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.


We are seeking a strategic and performance-focused
Digital Direct Marketing Manager
to lead the planning, execution, and optimization of data-driven marketing programs that accelerate growth and deepen customer relationships.


This role is designed for a leader who can translate business objectives into measurable digital strategies, guide campaign execution teams, and continuously improve marketing effectiveness through analytics, innovation, and customer insight.


Role Summary
The Digital Direct Marketing Manager owns the direct-to-customer digital marketing strategy and oversees campaign delivery across channels. This role leads a team of marketing specialists, manages marketing technology utilization, and drives performance through segmentation, automation, and data-led decision-making.


This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.


To be considered for this role, you must complete a full application on...