Digital Product Manager

About this role

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

This is a
13-month fixed term
opportunity, to play a pivotal role within our Thrive Hub, specifically Financial Wellbeing.

Working directly with a cross-functional team of engineers, designers, business SMEs, and other stakeholders, this role is accountable for leading the day-to-day prioritisation, scoping, and management of the agile backlog for their team/s. This includes running continuous discovery activities as required to identify customer pain points, validate commercial opportunities, scope MVPs and multi-variant tests, assess platform enhancements via technical spikes, facilitating feature slicing sessions/backlog grooming, as well as translating customer insights from qualitative/quantitative analysis into new features/enablers and monitoring on-going performance metrics.

The
Digital Product Manager
acts as the domain expert within their team/s and is responsible for building deep domain knowledge of the business, customer and channel performance, working in partnership with the broader Digital Product Team and leads from engineering, design and the business to ensure their roadmap is customer-centred, informed by insights and aligned to OKRs. Acting as a champion for our customers, this role will in-directly lead and influence a broad range of stakeholders to inspire and connect people to the ‘why’ behind the ‘what’ and build an inclusive culture of trust, collaboration and connection through Medibank’s values.

Digital channel performance & user experience

- Accountable
for the performance of Medibank’s digital experiences across mobile platforms, customer satisfaction and user experience. This i...