LOYALTY STRATEGY AND PROPOSITION SENIOR MANAGER

About this role

## ABOUT THE ROLE

Loyalty is a key part of the business strategy across JLP and is a priority for the Partnership. You’ll be part of a team shaping, delivering the managing the Loyalty proposition and transformation. We are proactively recruiting for a Loyalty Strategy & Proposition Senior Manager to join our Pan Partnership team.

As a Loyalty Strategy & Proposition Senior Manager, you could be responsible for both development and delivery of new propositions and also the ongoing running and optimization of existing loyalty propositions, ensuring robust annual plans and strategies are in place.

## RESPONSIBILITIES, SKILLS AND EXPERIENCE

• **Expected Salary** -£53,000- £65,000
• **Contract type** - This contract is a permanent contract
• **Working pattern/flexible working** - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.
• **Location** - London Pimlico Head Office

Key responsibilities

• Proactively lead proposition development and delivery plan for a number of proposition(s) across the Partnership’s loyalty portfolio
• Delivering projects at pace, on time and on budget, in line with our loyalty transformation plans

• You’ll be data driven with a growth mindset, constantly looking for ways to learn and innovate. You’ll be passionate about creating memorable customer experiences and experienced in delivering change at pace.
• You will work closely with the Loyalty Strategy and Proposition Lead, loyalty teams across Waitrose, John Lewis, Pan Partnership and Product teams on the design and delivery of loyalty propositions and experiences. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with t...