Manager, Growth Customer Success

About this role

About Anaconda
**Be at the center of AI
Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.


Summary
Anaconda is seeking a Manager, Growth Customer Success to lead and evolve our scaled customer success strategy for a fast-growing portfolio of customers leveraging data science, machine learning, and AI.


In this role, you will lead a team of Customer Success Managers and Renewal Managers responsible for driving retention, expansion, and long-term value realization across our Growth segment. You will own the execution of a digital-first, pooled customer success model, balancing scale with meaningful customer impact.


This role is ideal for a customer success leader who thrives in technical, product-led environments and wants to help define how modern customer success works for data-driven, developer-first customers.


What You'll Do
Lead & Develop a High-Impact Team**

• Lead, coach, and develop a team of Customer Success Managers and Renewal Managers, fostering a culture of accountability, learning, and customer-centricity.
• Hire, onboard, and develop talent capable of operating in a scaled, data-driven CS environment.
• Support the growth and development of team members through regular coaching and feedback.

**Execute Scaled Customer Success Strategy**

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