Manager - Sales Account Development

About this role

*hackajob
is collaborating with
American Express
to connect them with exceptional tech professionals for this role.*
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


How will you make an impact in this role?
The
Field Account Development Manager
sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.


Colleague must reside in one of the follow areas: Brooklyn; Metro NYC; Northern NJ
Job Responsibilities
Planning
(10 – 20% of time)


▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database


Relationship management
(10 – 20% of time)


▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s ...