Operations Manager

About this role

Job reference number
334943
Operations Manager


£58,104 per annum, £3,000 car allowance, on-target bonus potential of 15%


25 days annual leave, plus bank holidays, health & dental care options.


Full time, 41 hours per week


Permanent


PFW London East Depot, Hornet Way, Beckton, E6 7FF


Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.


We’re on the lookout for an experienced
Operations Manager
to head up a team of 150 + direct reports (managerial, frontline staff and self employed owner drivers) at our London East Depot. It’s a pretty big role: with an average of 180 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.


About The Role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of an average 11.500 parcels daily. It'll be up to you to ensure everything runs smoothly, leading on and coordinating manpower and resource, you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.


Responsibilities:

• Lead the creation and maintenance of a safe and compliant working environment.
• Manage the depot leadership team to ensure successful parcel collection and delivery across a seven day operation.
• Plan and deliver a successful peak operation using permanent and seasonal workforce.
• Ensure effective resourcing by recruiting and retaining Owner Drivers.
• The achievement of cost targets, first time delivery, end to end service quality, and year on year productivity improvements.
• Oversees commercial performance, including profit and loss management and staff and non staff budgets.
• Maintain compliance with all legal and business requirements relating to fleet operations and drive...