Operations Support Manager

About this role

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: London

Workplace Type: Hybrid with National Travel

Employment Type: Permanent

Seniority: Mid level

The role:

Due to internal movement we have a rare but exciting opportunity to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK as well as act as deputy for the Senior Operations Manager.

Who we're looking for:

Someone who leads with clarity, communicates openly, and supports teams to perform at their best. Resilience and the ability to remain calm, focused, and effective when managing change & competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.

What you'll be doing:

• Set priorities and expectations to support business objectives
• Handle resources to maintain operational continuity across locations
• Handle temporary staffing budget including monitoring, reconciliation, and forecasting
• Build strategic awareness by working closely with collaborators to align team priorities
• Lead team meetings and business updates to create trust, collaboration, and idea sharing
• Lead continuous improvement initiatives to improve partn...