Product Manager, Otter - Los Angeles

About this role

Who We Are
Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are.


Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone.


What You’ll Do
As Product Manager for Digital Ordering, you’ll own Otter’s consumer-facing ordering experiences – from websites and mobile apps to kiosks, QR codes, and catering. This role is central to helping restaurants grow demand, strengthen their brand, and deepen loyalty. You will:

• Build the most effective direct ordering platform, enabling restaurants to drive more sales, efficiency, and brand value without added cost.
• Lead the roadmap across Website Builder & SEO, Kiosk & QR, Catering, and Online/Mobile Ordering.
• Design seamless, integrated experiences that connect with Otter POS, KDS, analytics, and marketing – giving operators a single, unified platform.
• Develop fast, intuitive onboarding and enablement flows so restaurants can see value from day one.
• Identify differentiators like multi-store ordering and flexible kiosk/QR experiences that expand Otter’s reach and defensibility.
• Partner with engineering, design, GTM, and operations to deliver reliable, scalable products that drive measurable outcomes for restaurants and diners alike.

What We’re Looking For

• 5+ years of experience in product management or equivalent roles.
• Experience shipping and scaling consumer-facing products with measurable business impact.
• Strong UX instincts and empathy for both diners and operators.
• Strong cross-fun...