PSO Technical Project Manager

About this role

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.


Employer Industry: Technology and Communications (Contact Center Solutions)


Why Consider This Job Opportunity

• Salary up to $225,700.00
• Opportunity for career advancement and growth within a collaborative, growth-focused environment
• Structured hybrid approach offering flexibility between remote work and office environments
• Comprehensive benefits program supporting physical, mental, emotional, and financial health
• Chance to work on complex technology projects in a fast-paced, innovative setting

What To Expect (Job Responsibilities)

• Lead multiple concurrent enterprise contact center rollouts through all project phases including discovery, design, deployment, go-live, and stabilization
• Manage project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners
• Coordinate with Professional Services, Sales, Product, Engineering, and Customer Success to ensure alignment and delivery excellence
• Establish and maintain detailed project plans, milestones, and dependency tracking across various CX products
• Drive continuous improvement of delivery playbooks, standards, and scalable execution models through partnership with internal leaders

What Is Required (Qualifications)

• Minimum of 7 years managing complex technology projects in SaaS or cloud-based environments
• At least 3 years delivering customer-facing implementations within a Professional Services organization
• Hands-on experience managing the rollout of contact center platforms across multiple enterprise customers
• Experience with risk and issue management, including proactive identification, escalation, and mitigation across project workstreams
• Ability to com...