Senior DevOps Engineer

About this role

About the Role:

ZONTAL is building cloud-based scientific data management solutions to streamline lab operations and accelerate research outcomes. Our mission is to speed up science through better software, data connectivity, and AI readiness.

As a Senior DevOps engineer, you will leverage your cloud expertise and DevOps skills to lead CI/CD deployment and scale ZONTAL’s data management platform and services/applications. You are someone who thrives in a start-up and scale-up environment, with proven hands-on experience in the AWS service stack. You bring a customer-first attitude to your work, and you aim to deliver superlative results on a consistent basis. You are proactive and love solving problems. You bring strong collaboration and excellent communication skills.

What You’ll Do

• Deploy, upgrade, and maintain ZONTAL platform environments
• Keep AWS-based production systems healthy, stable, and secure
• Resolve customer issues proactively and serve as a trusted technical partner
• Participate in incidents, escalations, RCA/CAPA, and high‑impact resolutions
• Automate operational tasks through scripting
• Collaborate with engineering and architecture teams on scalable cloud solutions
• Contribute to knowledge bases and support portals
• Support L2/L3 service desk workflows
• Assist in Disaster Recovery and Business Continuity planning

What You Bring

• 4+ years with AWS cloud technologies and SaaS platforms
• Deep AWS stack expertise (EC2, S3, IAM, Lambda, ALB/NLB, RDS, DocumentDB, EKS, etc.)
• Proficiency with Python, PowerShell, JavaScript or Java, and SQL scripting
• Experience with Support ticketing systems and ITSM tools (e.g. Freshworks, JIRA Service Management)
• Strong troubleshooting skills across systems, integrations, and data flows
• Familiarity with Docker, Kubernetes (EKS), Karpenter, Ansible, Terraform, CloudFormation, and CI/CD practices and tools including Git, Helm, GitOps/ArgoCD, etc.
• Excellent communication, customer empath...