Service Operations Manager iGaming

About this role

We are partnering with a fast-growing iGaming technology company operating a real-money, high-traffic gaming platform used by players across regulated markets in the U.S. This is a full-time Service Operations Manager role supporting a modern, cloud-based platform built on Linux, microservices, CI/CD pipelines, and real-time monitoring tools. You’ll play a critical role in keeping a 24/7 live gaming environment stable, compliant, and scalable while working closely with Engineering and Operations teams.


This role sits at the heart of the platform you’re not just reacting to incidents; you’re shaping how live services are run. The #1 feature of this opportunity is ownership: ownership of incident response, change governance, and the bridge between engineering velocity and operational stability. We’re looking for someone who thrives in fast-moving, high-impact environments and enjoys turning chaos into control. You’ll gain deep exposure to modern DevOps practices, regulated real-money systems, and senior leadership decision-making all while maintaining strong work-life balance in a mature, well-funded organization that values operational excellence.
Required Skills & Experience

• 5+ years of experience in Service Operations, IT Service Management, or Platform Operations
• Strong background in incident, change, and problem management
• Experience supporting 24/7, high-availability production systems
• Hands-on experience with ITSM tools (ServiceNow, Jira Service Management)
• Ability to coordinate cross-functional teams during high-pressure incidents
• Excellent communication and stakeholder management skills

Desired Skills & Experience

• Experience in iGaming, sports betting, fintech, or regulated industries
• Familiarity with DevOps or SRE principles
• Experience working with cloud-based platforms (AWS, GCP, or Azure)
• Knowledge of regulatory environments (UKGC, MGA, or U.S. state regulators)
• Vendor and third-party SLA management experience

**What...