Software Engineer - Customer Service Platform

About this role

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.


About The Team
The Customer Service Platform team empowers Netflix Customer Service to help out customers 24x7. We do this by creating a maintainable, scalable, and resilient technology ecosystem that blends in-house and vendor solutions.


Our areas of responsibility include powering our help center through Content Management System (CMS), building a support agent-facing member management system (CRM), and maintaining other metadata management & operations tools. We focus on operational efficiency, on both agent and customer experience, and enabling rapid innovation in how Netflix does Customer Service, especially in the world of Generative AI.


We are transforming our technology ecosystem from one composed of mostly legacy home-grown applications to a modern hybrid architecture that strategically integrates vendor solutions while preserving Netflix-specific values. This platform powers support experiences across Streaming, Games, and Netflix House, complemented by significant investment in GenAI initiatives that will define the future of customer service.


About The Job
We are looking for a seasoned engineer who is either a jack of all trades between frontend and backend, or have some speciality to bring to the table, e.g. experience building GenAI applications, prior experience in support domain, or experience working on hybrid ecosystems.


You will be the informed captain, responsible for ideating, building, testing, and deploying robust features that meet both technical and business objectives. While being independent, it may require close collaboration with m...