Software Engineer - Integrations Platform (Experienced)
Company: Assembled
Location: New York
Type: Full-time
Level: Junior
Posted: 2026-02-11
About this role
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The Role
We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform. Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to. As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers.
This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience. You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves. By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products.
Some projects owned by the Integrations team
- Unified integrations platform: We’re building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence.
- Ente...