Software Ops Engineer

About this role

We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care.

You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation.

Your responsibilities will include:

Deployments & Releases

• Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions
• Manage infrastructure-as-code deployments in AWS cloud environment
• Configure and maintain integrations with external systems
• Complete and submit release records per our quality management process
• Record all deployment activities using dedicated Software Release Deployment Form
• Contribute to continuous improvement of our deployment and operational processes

System Reliability & Monitoring

• Monitor system health via AWS CloudWatch, including log review and alarm configuration
• Triage and respond to alerts surfaced through our monitoring lambda
• Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure
• Track system activity through daily operational summaries

Commercial ops

• Support onboarding of new clinical sites, including EHR integration setup
• Support sales and marketing team in understanding, scoping and specifying customer requests
• First-line technical support for user questions, complaints and feedback
• Work with sales ops team to put together dashboards supporting quarterly business reports with customers

### Requirements

To succeed in thi...