Sr. Manager, Customer Success

About this role

About Our Client

Our client is a publicly traded technology organization pioneering a Connected Operations Cloud platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights. The platform supports industries that power the global economy—including agriculture, construction, field services, transportation, and manufacturing—by improving safety, efficiency, and sustainability at scale.

Our client is shaping the future of physical operations through innovative product solutions such as video-based safety, vehicle telematics, driver workflows, and equipment monitoring. As a rapidly scaling public company, it offers the opportunity to make meaningful impact while building for long-term growth.

About the Role

The Customer Success team partners with customers to drive adoption, deliver measurable business value, and build long-term relationships from onboarding through renewal and advocacy.

As a
Senior Manager
on the Mid-Market Customer Success team, the role will lead and develop a high-performing group of Customer Success Managers (CSMs), evolve the customer engagement model, and foster a strong, motivating team culture. This position blends strategic leadership with hands-on engagement and is ideal for someone passionate about coaching talent, scaling impact, and ensuring customer success at every stage of the journey.

In This Role, You Will:

• Own the ongoing success, value realization, and risk management of the mid-market scale customer segment, consistently meeting or exceeding KPIs.

• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.

• Lead and support the CSM team through critical customer engagements and escalations, modeling a hands-on, results-driven leadership approach.

• Hire, develop, and coach a high-performing, inclusive team while embedding the company’s cult...