Strategy & Operations Manager, Driver Engagement

About this role

About the role:


Curri is seeking a Strategy & Operations Manager, Driver Engagement to champion our nationwide driver network by designing and executing strategies that significantly improve driver satisfaction, engagement, and retention. In this role, you will serve as the dedicated advocate for all driver partners—gig workers, owner-operators, and professional fleets—ensuring their needs are understood, elevated, and addressed across Curri. You will shape the foundational systems, programs, and cross-functional alignment that define what world-class driver engagement looks like at Curri.


What you will do:

• Build scalable systems for ongoing driver feedback (surveys, NPS, roundtables, interviews).
• Analyze quantitative and qualitative driver data to identify key pain points, opportunities, and priorities.
• Lead pilot experiments (0 → 1) with clear hypotheses, metrics, and evaluation criteria; scale successful initiatives across the marketplace.
• Partner with Ops, Product, and Support to influence and drive company-wide improvements to the driver experience.
• Consistently report to leadership on driver engagement trends, risks, and opportunities.

What you need to have:

• Data-driven and analytically strong, with ability to autonomously pull and organize data using SQL and Google Sheets.
• Strong strategic thinking and communication skills; able to distill qualitative and quantitative data into insights for stakeholders at all levels.
• Demonstrated executional excellence with a track record of translating strategy into measurable, scalable pilots and experiments.
• Entrepreneurial mindset—comfortable with ambiguity, resourceful in creating solutions, and relentless in driving progress.

Bonus points for:

• Deep passion for empowering drivers and advocating for their needs.
• Experience in logistics, marketplaces, gig economy platforms, or startup operations.
• Prior experience scaling engagement or lifecycle programs.
• Experience co...