Technical Customer Success Manager

About this role

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world’s F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.


We are seeking a
Technical Customer Success Manager
to drive the adoption, value realization, and long-term success of our security solutions. This customer-facing role combines deep technical expertise in application and AI security with strong relationship management skills. You will guide customers through onboarding, implementation, optimization, and ongoing engagement, ensuring they achieve measurable business outcomes while maintaining a strong security posture.


As a trusted advisor and advocate, you will lead customers from post-sale deployment through quarterly business reviews and executive alignment, working cross-functionally to deliver results and influence product direction.


Key Responsibilities
Onboarding & Implementation

• Lead end-to-end onboarding, including discovery sessions, product training, risk assessments, solution design, technical integrations, and security posture setup.
• Guide customers in establishing internal security programs for low-code/no-code (LCNC) and AI standards.
• Translate customer business goals and security requirements into tailored implementation plans.

Technical Advisory & Security Guidance

• Serve as a trusted advisor on LCNC, AI, and enterprise application security best practices.
• Provide hands-on support in configuring policies, addressing platform risks, and building governance framew...