Associate Manager, Strategy & Operations, Merchant Onboarding & Experience
Company: DoorDash
Location: San Francisco, CA
Type: Full-time
Level: mid
Posted: 2026-02-28
About this role
About The Team
Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.
About The Role
We’re looking for an Associate Manager, New Verticals Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant integration experience. In this role, you’ll help merchants connect their POS or Inventory management system seamlessly to the DoorDash marketplace. In this role, you will be responsible not only for operating and scaling SSIO, but also for defining how DoorDash transitions POS and inventory providers (Px) from legacy, manual onboarding flows into a unified, self-serve model. You will design the operating frameworks that allow us to support hybrid onboarding states, including providers that serve both NV and Rx, while ensuring consistent merchant experiences, clear internal ownership, and scalable systems.
You will partner deeply with Product, Engineering, Sales, Merchant Ops, and external providers to determine when, how, and for whom self-serve onboarding is the right path—and how to operationalize that transition without disrupting merchants or internal teams.
This role sits at the intersection of product strategy, platform operations, and execution, requiring strong judgment, systems thinking, and the ability to lead through ambiguity.
You’re Excited About This Opportunity Because You Will…
- Develop and build the critical tools that our merchants need to integrate and partner with DooDash, and ultimately reach more customers
- Have game-changing impact on our merchants’ integration experience with DoorDash
- Strategize - From first principles, you’ll develop t...