Customer Experience Strategy & Operations Manager (SF)
Company: Notion
Location: San Francisco, CA
Salary: $210k - $250k per year
Type: Full-time
Level: mid
Posted: 2026-02-11
About this role
About Us
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role
Our Customer Experience (CX) team empowers customers to discover and realize the full value of Notion, delivering a best‑in‑class customer experience at every touchpoint. CX supports Notion's entire 100M+ user base and solves for a diverse array of users.
As RevOps partner to the CX org, you will work closely with our CX Leadership team to lead initiatives that accelerate customer value, own business critical operations, and identify opportunities to improve outcomes at scale. You will lead strategic planning and execution, process design, and identify new ways for the team to improve operational rigor - driving projects from ideation through to execution and working alongside your team to drive change and impact. You will guide and improve demand forecasts and capacity models, lead workforce management strategy, and support AI, automation and tooling investments. Your work will ensure we deliver for our customers today, while making the right strategic bets for tomorrow.
We are looking for a strategic, analytical RevOps partner who will work alongside our innovative and results-oriented CX team. This person will be passionate about the CX space, thrive working across teams to get things done, and excited to help us s...