Data Analyst, Office of Vital Records Operations
Company: New York City Department of Health and Mental Hygiene
Location: Manhattan, NY (Remote)
Salary: $74,536 a year
Type: Full-time
Level: Junior
Remote: Yes
Posted: 2026-02-24
About this role
# Data Analyst, Office of Vital Records Operations
- DEPT OF HEALTH/MENTAL HYGIENE
Posted On: 02/24/2026
- Full-Time
Location
MANHATTAN
- No Exam Required
Department
Vital Statistics/Vital Records
Salary Range:
$74,536.00 – $74,536.00
Save
## Job Description
The Bureau of Vital Statistics (BVS), within the NYC Department of Health and Mental Hygiene, registers, issues, amends, and securely stores all New York City birth and death certificates and related records. The Office of Vital Records (OVR) processes hundreds of thousands of customer requests annually, issues more than one million documents each year, and operates multiple public-facing lobbies that serve over 100,000 in-person customers. OVR is a major point of contact between New Yorkers and the Health Department and plays a critical role in service delivery, compliance, and revenue generation.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Develop, produce, and distribute daily operational reports and workload analyses to support staffing decisions, prioritization, and resource allocation.
- Compile, validate, and coordinate data for internal and external reporting, including Mayor's Management Report, Accountability reporting, and processing time and escalation metrics.
- Monitor, track, and respond to commissioner-level IQ system inquiries, customer escalations, and inquiries from oversight entities, ensuring compliance with required response timelines.
- Analyze operational performance metrics to identify trends, anomalies, and potential risks, and proactively flag findings to leadership with data-informed recommendations.
- Develop, update, and maintain workflow documentation, user guides, and internal process standards for CAU and PSO operations.
- Review and update customer-facing forms, written materials, and online content in collaboration with Communications and subject matter experts.
- Support system modernization efforts by testing operational systems, documentin...