Enterprise Customer Success Manager

About this role

Enterprise Customer Success Manager

United States

Customer Success

Remote

Full-time

Role Details

- Location:
- This role is eligible for remote work in the United States.
- Compensation: This role's annual OTE ranges are outlined below, in addition to equity and benefits.
- $157,000 - $175,000 [California, New York, Washington]
- $141,000 - $157,000 [Massachusetts, Washington DC, Colorado, Illinois, Oregon, Texas, New Jersey, Rhode Island, Pennsylvania]
- $134,000 - $149,000 [All other states]

*The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.*

About Gem

Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800+ million profiles to source from — with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations — from startups to industry leaders like Zillow, DoorDash, and Asana — trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use. Gem has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech.

With Gem, you can experience the power of a truly connected recruiting platform — one consistent interface, unified data, smarter AI recommendations, and simplified permissions. Our customers achieve remarkable results.

Just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:

• Forbes America's Best Startup Employers 2025
• Great Place to Work Certified, 2024
• Fortune Best Workplaces for Millennials, 2023

The Team & Role

Gem puts th...