Global Shipping Operations & Partnerships Manager - 968

About this role

Job Description
The Sr. Program Operations Manager, Carrier Programs will help manage Etsy’s domestic and international shipping options for unique and handcrafted products from across the street or on the other side of the world. This role is based in our Brooklyn, NY office.


About The Team
The Shipping and Orders team at Etsy is passionately focused on expanding the shipping programs available to the Etsy sellers by offering exceptional value and the best total experience with every crafted product delivered to a customer’s door. We are experts in the ecommerce small parcel delivery industry and know how to delight our customers and sellers with outstanding solutions. With both Etsy buyers and sellers in over 220 countries, our team is launching a network of delivery carriers in each region to ensure “local hero” shipping experiences regardless of the destination.


About The Role

• Reporting to the Head of Global Shipping
• Manage and maintain relationships with:

• Global shipping carriers and consolidators
• Customs brokers
• Aggregators
• Tracking tool providers
• Location services
• Address verification vendors
• Shipping Insurance providers
• Other vendors/partners related to Shipping

• This includes being the point of contact for business issues and technical escalations.

• Help Manage new integrations and testing
• Assist in new partners/vendor evaluations
• Manage vendor payment validations
• Manage adhoc analysis of business KPI and financial elements such as rate changes
• Plan and manage new shipping features and services related to the carriers

• Help write SOP’s and documentation for the shipping programs and processes

• Monitor and develop optimized KPI reporting of the key operational, technical and financial SLA’s related to the global shipping programs, including Quarterly Business Reviews
• Uphold and improve the overall operational health of the Shipping based on the key KPI on partnerships and the Etsy business....