Manager, New Verticals - Logistics Strategy & Operations

About this role

About The Team
New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery.


Our Catalog, Fulfillment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.


About The Role
We’re looking for a Manager to lead a team of three and serve as the Directly Responsible Individual (DRI) for New Vertical HQFR (High Quality Fulfillment Rate). This role sits within our Logistics pod and is accountable for driving step-change improvements in order quality and fulfillment performance—ensuring consumers receive their orders with all original items, every time.


You will directly own cancellations and HQFR performance, including reporting, root-cause analysis, and action planning. Beyond managing the metrics, you will hold cross-functional teams accountable for delivering measurable impact—partnering closely with Operations, Product, Engineering, as well as Merchant and Consumers teams to drive performance improvements across the ecosystem.


This role combines operational rigor with strategic thinking. You will:

• Lead end-to-end HQFR and cancellations performance, including company-wide OKR reporting
• Identify and execute operational improvements that materially move quality and fulfillment outcomes
• Build and incubate the next “big bets” to improve order accuracy and reduce avoidable cancellations
• Drive cross-functional alignment and accountability against clear targets

We’re looking for someone who thrives in ambiguity, moves quickly from insight to action, and brings strong ownership mentality. You...