Operations Manager

About this role

Location: Akerman Health Centre & Hurley Clinic Job Summary: We are looking for an experienced Operations Manager to oversee the operational management of two busy GP practice sites. The role involves leading and supporting clinical and administrative teams, ensuring high-quality patient care, operational efficiency, and compliance with NHS and CQC standards. The Operations Manager will work closely with the Practice Business Manager, Operations Support team, and clinical staff to implement best practices, manage HR processes, and drive practice development initiatives. Key Responsibilities: Team Leadership & Management: Lead and motivate clinical and administrative teams across both sites, promoting high standards of performance and patient care.


Oversee recruitment, staff inductions, mandatory training, and professional development. Manage daily HR operations, including staff concerns, one-to-one meetings, and investigations, ensuring Breathe HR records are accurate and up to date. Cooperate with the Practice Business Manager on escalated HR matters. Oversee the organisation of staff meetings and work closely with the Operations Support team to coordinate operational workflows and administrative processes.


Support workplace culture initiatives, conflict resolution, and staff engagement. Operational Management: Oversee clinical and reception/admin rota management, ensuring efficient allocation of staff and maximising appointment slots. Monitor operational performance, patient access, and workflow efficiency. Ensure effective communication between clinical and administrative teams.


Oversee administrative systems, stock control, pathology, call/recall systems, and clinical room allocation. Manage NHSE workforce declarations and extended hours reporting in coordination with the Practice Business Manager. HR Management: Lead daily HR operations, serving as first point of contact for staff concerns, one-to-one meetings, and investigations. Ensure a...