Operations Manager, Student Success Coach Learning Network

About this role

Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.


Active City Year Staff members must login to Workday to apply internally.


Number of Positions: 1


Position Overview
The SSCLN Operations Manager will play a critical role in ensuring the smooth execution of network activities and initiatives. Reporting to the SVP, Product Design & Development, this role works closely with and has dotted-line responsibilities to key members of the SSCLN teams. The Operations Manager serves as a key liaison between partner organizations and internal stakeholders and oversee, logistics, coordination and administrative functions that enable the Student Success Coach Learning Network communities to thrive.


Job Description
Lead SSCLN operations and logistics
Design and maintain systems and tools to monitor SSCLN priorities and operating goals. Coordinate logistics and lead implementation for partner engagement, convenings and virtual events, ensuring deliverables are met and stakeholders remain informed. Manage resources effectively, while maintaining clear communication across the SSCLN teams and partner organizations.


Support SSCLN content and resource development
Manage the creation, editing, and distribution of SSCLN resources, including newsletters and learning institute content. Collaborate with consultants and subject-matter experts to ensure content aligns with SSCLN priorities.


Manage knowledge systems and virtual platforms
Oversee SSCLN’s online community platform and maintain organized, accessible network resources in SharePoint. Lead learning management system (LMS) operations to ensure training and engagement materials are current and accessible. Monitor and analyze engagement and satisfaction data to inform improvements.


Contribute as a member of a high-functioning team
Serve as the ...