Salesforce Business Analyst - Service Cloud

About this role

Business Analyst - Salesforce Service Cloud

Location:
Remote (US-based, DC Metro Area preferred). Possible in-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.

Employment Type:
This is a contingent role based upon a successful bid award.

Role Summary:

Thunder is seeking a Business Analyst (BA) to play a vital role in the delivery of complex Federal Salesforce Public Sector solutions,
with a focus on Service Cloud and Experience Cloud.
Working in close partnership with the Federal Solution Architect, you will act as a bridge between mission requirements and technical execution. You will lead the elicitation of requirements, define user stories, and perform hands-on configuration to ensure best-in-class outcomes within rigorous Federal security and compliance standards.

Responsibilities:

• Collaborate with the Solution Architect to align technical designs with business strategies, ensuring all documentation complies with Federal standards.
• Support running discovery workshops with cleared Federal stakeholders to elicit mission-critical requirements and translating them into functional specifications and user stories.
• Develop detailed business process diagrams and call flow designs to support the design of scalable Federal solutions.
• Supports the configuration of Salesforce Service Cloud, Experience Cloud, and Government Cloud Plus environments to meet documented user stories.
• Support client User Acceptance Testing (UAT) and collaborate with developers and QA resources to verify that solutions meet rigorous Federal requirements.
• Coordinate with all Delivery resources to assign work and ensure high-quality deliverables.
• Stay updated on Salesforce trends like Agentforce and AI capabilities to provide innovative solutions within secure Government Cloud Plus environments.

Qualifications:

• 4-6+ years of Salesforce consulting experience, with a proven track recor...