Senior Brand & Content Marketing Manager

About this role

At Loop, we’re on a mission to transform the post-purchase experience for modern ecommerce brands. We power returns, tracking, and reverse logistics for 5,000+ of the most-loved Shopify brands — including Brooklinen, Figs, Princess Polly, and Ruggable.


Content and brand are critical to how we shape this category. We believe our biggest growth lever isn’t just paid ads or outbound sales—it’s becoming the most authoritative, creative, and useful voice in ecommerce operations.


That’s where you come in.


We’re looking for a
Senior Brand & Content Marketing Manager
to build and scale a modern content and brand function at Loop. This isn’t a role for someone who wants to follow yesterday’s marketing playbook. It’s for a builder: someone who wants to rethink how a SaaS company shows up in the market, build a new category, and make Loop the go-to resource for ecommerce operators. This is a senior IC role owning our content strategy and brand voice end-to-end, with broad ownership and influence.


At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we’re looking for someone available to work Eastern or Central Timezone hours in the United States.


What You’ll Do:

• Develop and own Loop’s content strategy across the funnel: thought leadership, data-backed reports, real-world case studies, and brand-led storytelling.
• Design, orchestrate, and govern AI-powered content systems that can scale quality, consistency, and personalization.
• Act as editor-in-chief for Loop’s marketing org—setting standards, reviewing high-impact work, and ensuring every story, campaign and moment feels unmistakably “Loop”.
• Work closely with Product Marketing, Customer Marketing, Partnerships an...