Senior Manager, Strategic Operations Payments

About this role

Job Description
As the Senior Manager, Strategic Operations Payments at Fanatics Betting & Gaming (FBG), you will be responsible for supporting the growth and development of the Payments team through detailed analysis of data to optimize processing performance and reduce payments fees. This role will work closely with the Director of Payments to drive innovation, efficiency, and excellence across all payment processes, while ensuring compliance with industry regulations and alignment with business objectives. You’ll be expected to build strong relationships with our external payment providers ensuring commercials are competitive and that we are benefiting from all potential features and functionalities offered. The ideal candidate will be extremely analytical with a keen eye for detail and possess deep expertise in the digital payments ecosystem, an understanding of regulatory frameworks, and exceptional stakeholder management skills.
Responsibilities

• Collaborate with the Director of Payments to define the payments strategy of FBG.
• Analyze payments performance data in order to optimize success rates and overall cost of payments.
• Partner with cross-functional teams to identify dependencies, plan customer journey action items and backlog, and deliver on core goals.
• Collaborate on defining Key Performance Indicators and drive competence and efficiency through payment optimization in conjunction with vendors/product.
• Produce monthly packs to illustrate the performance of each method (deposits, withdrawals, fees) and provide key insights to the business.
• Develop solid relationships with Payment Providers and Partners.
• Setting up regular calls and meetings with providers and internal stakeholders.
• Gathering details of the planned development and roadmap items to ensure our product roadmap is aligned.
• Provide input and guidance to the ongoing development and updating of our standard operating procedures and processes ensuring a consistent lev...