Senior Operations Manager - Mobile (REMOTE)

About this role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Mobile Operations Manager - REMOTE. In this pivotal role, you will take on comprehensive operational accountability for mobile services, driving efficiency and customer satisfaction. You will be at the heart of mobile operations, ensuring seamless activation, provisioning, and support across various functions. Your leadership will directly contribute to scaling operations beyond initial phases while collaborating closely with teams in product development, engineering, and sales. With a focus on data-driven performance and sustainable solutions, you will enhance the customer experience and redefine operational success. Join us as we shape a future of reliable and user-friendly mobile services.


Accountabilities

• Own end-to-end mobile operations, ensuring smooth activation, provisioning, billing, and customer support.
• Lead frontline readiness with clear training and documentation for consistent execution.
• Align operational execution with the broader business strategy across various departments.
• Define, monitor, and act on mobile operational KPIs for performance improvement.
• Anticipate and manage risks related to scaling operations while driving sustainable solutions.
• Act as an escalation owner for high-impact customer or system issues.

Requirements

• 7+ years of experience in customer operations, service delivery, or operational support.
• Direct ownership of complex operational workflows including billing, activation, and customer lifecycle management.
• Proven experience in large-scale product launches or platform migrations.
• Strong cross-functional leadership, effective in collaborating with various teams and external vendors.
• Ability to leverage data and KPIs for root-cause analysis and operational improvements.
• Experience in handling high-impact operational or customer issues.

Benefits

• Medical, dental, and vision coverage st...