Associate Customer Success Manager (Midwest, East Coast)

About this role

**TL;DR
Fast-growing measurement company looking for an Associate Customer Success Manager at the beginning of their career journey, who’s looking to grow into a leader within the digital media ecosystem.


Who We Are
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.


Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes.
Adweek
has called Adelaide’s AU
“the attention economy’s most widely recognized metric,”
and
AdExchanger
named it “Best Measurement/Analytics Capability.”


Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.


The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle.


Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.


We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.


How We Work**
We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthen...