Senior Customer Success Manager

About this role

Client: Well-Known Media/Advertising Firm

Role: Senior Customer Success Manager

Salary: $115,000 - $130,000/annually + Benefits


Location: \*Remote - Headquarters are in Washington D.C.\* - must be able to travel to East Coast & work EST hours!


\*Political Advertising Experience Preferred\*

- Client Relationship Leadership:
Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
- Strategic Enablement & Training:
Orchestrate comprehensive onboarding and structured training programs. You'll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
- Performance & Campaign Excellence:
Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you'll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
- Subject Matter Expertise:
Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
- Growth & Retention:
Proactively monitor account health and develop "success roadmaps" to mitigate risk. You'll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.

Requirements & Qualifications

- Experience:
5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
- Political Core:
Required
experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
- **Technical Fluency:...