Senior Data Operations Manager

About this role

About The Role
The Senior Platform Manager will fulfil a critical role in our media planning and investment workstream, working with- and evangelizing for our proprietary software platform. This role involves equal parts platform management, user engagement and technical work. This role has one direct report (for now).


Platform Management

• Understanding problems facing our teams, and establishing whether we can help, and owning both the conversation and the solution.
• Stay ahead of the curve on major strategic developments on this account, and ensure that we are prepared for changes in scope or support.
• Evaluate the entire workflow/strategy, including elements outside of our immediate responsibility, to see if we can be working more intelligently.
• Take the lead on data quality, finding ways to quantify the quality, punctuality, completeness and accuracy of our data, and finding ways to improve all four.

User Management

• Along with your direct report, be the first point of contact for confused or lost users. Ideally not only resolving their immediate issue, but explaining to them why this happened and how to avoid it in future.
• If an issue is common or disruptive, consider how the platform might be tweaked to stop it happening at all.
• Engage with middle/senior management to ensure they are aware of what our platform can do, what it can’t do, and maintaining its presence in the broader conversation.
• When new functionality is deployed, immediately and assertively engaging with users and stakeholders to ensure they know how it works and what it’s supposed to achieve.

Technical

• Building, testing and deploying new functionality.
• Understanding the backend of our platform, and especially being aware of where the limit is in terms of what we can reasonably do.
• Having another look at some older elements of the backend to see if there are benefits to be found from rebuilding old functionality.
• Maintaining strong relationships wit...