Operations Maintenance Manager

About this role

this is itsu

We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the job

As
Maintenance Operations Manager
, you will lead and deliver day-to-day repair and maintenance operations across itsu’s UK restaurant estate, including Academy sites. Reporting to the Property Director, you will manage a small in-house team and coordinate external contractors to ensure efficient, safe, compliant, and cost-effective repairs and preventative maintenance. The role is hands-on, with a strong focus on operational execution, prioritisation, and continuous improvement.

core responsibilities

• Lead and optimise repairs and maintenance activity across the UK estate, ensuring issues are resolved quickly and cost-effectively
• Coordinate and prioritise reactive and planned maintenance work through the helpdesk function.
• Manage and support a small team of Maintenance Technicians and a Maintenance Helpdesk Coordinator
• Manage external contractors and service providers, ensuring quality, value for money, and adherence to SLAs.
• Ensure all statutory maintenance, health and safety, and compliance requirements are met across the estate.
• Manage the repairs and maintenance budget, including cost control and forecasting.
• Coordinate and manage the annual upgrade programme and associated budget.
• Identify opportunities to improve effi...