Revenue Enablement Program Manager, Customer Success

About this role

About the Role

Houzz is seeking a Revenue Enablement Program Manager to own post-onboarding enablement for Customer Success, International GTM teams, and Revenue tech stack adoption.

This role ensures CSMs and global teams have the skills, confidence, and clarity to drive retention, renewal, and value.

*What You’ll Own*:

• Everboarding programs for CS / COS / Existing Business teams
• Renewal, retention, and value reinforcement motions
• International GTM enablement and localization
• Post-onboarding adoption of Gong, Salesforce, telephony, and GTM tools
• Manager enablement for CS leaders

*What Success Looks Like*:

• CSMs are confident in renewal and value conversations
• International teams feel supported—not overloaded
• Tool usage reinforces process discipline and visibility
• CS leaders see enablement as a performance partner

*What You Will Not Own*:

• AE enablement of any kind
• New hire onboarding
• Tool configuration or systems implementation
• Key Partnerships
• Customer Success leadership
• Revenue Operations
• Instructional Design
• Product Marketing (as needed)

### What You'll Do

• *Program Development & Delivery*:
• Design, facilitate, and continuously improve training programs for onboarding, ongoing education, product rollouts, and sales methodology.
• Deliver engaging virtual enablement sessions to global revenue teams (AEs, CSMs, SGMs, PSS, COS, etc.).

• *Sales Effectiveness & Coaching*:
• Partner with sales leadership to identify performance gaps and implement targeted enablement initiatives.
• Provide 1:1 and group coaching on discovery, pitching, objection handling, and deal execution.
• Embed frameworks such as MEDDICC, Sandler, or Challenger to reinforce consistent sales execution.

• *Content & Knowledge Management*:
• Develop and maintain playbooks, pitch decks, competitive battlecards, and process guides.
• Ensure resources are accessible, up to date, and aligned to the buyer journey.

- *Cross-Functional Collaboration*:
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